Guest WiFi complaints on TripAdvisor. Reception and booking systems that cannot go down. PMS, POS, website, voucher, payment and WiFi vendors all blaming each other. You need one accountable technical partner.
Intellix delivers hospitality-grade WiFi, PMS / POS coordination, payments and cybersecurity for hotels and venues across Tipperary, Cashel, Galway, Portlaoise and the Irish Midlands. Senior-led delivery, predictable monthly retainer, real on-site visits when it matters.
Hotels run on six or seven technology vendors who don't talk to each other. When something breaks, the question isn't what's broken — it's whose fault is it. That's where Intellix comes in.
Guests are complaining about the WiFi again.
Your TripAdvisor and Google reviews mention it. Your fibre line is fine, your access points are recent, but somehow Saturday-night coverage in the restaurant still drops. It's not the broadband — it's the design.
Reception systems cannot go down — and they keep going down.
The PMS, the channel manager, the booking engine, the payment terminals. Every outage is a guest crisis at the front desk. There's no monitoring, no failover, no one accountable.
The website, PMS, voucher system, payments and WiFi vendors all blame each other.
Five vendors. Five support tickets. Every issue is "not our side". You've spent the last six months as an unpaid project manager between them. You need one accountable partner.
One person who knows our whole setup.
The GM is on leave. Reception loses card payments mid-shift. The IT person you call is on a different timezone or a different account. You need a senior partner who knows your estate end-to-end and answers at 9pm on a bank holiday.
Intellix is the one accountable technical partner across your full hotel estate — WiFi, firewall, PMS, booking engine, website, payments, Microsoft 365, cybersecurity and data protection. You call us first. We deal with the vendors. You go back to running the hotel.
Modern hotels depend on many connected systems. Guest WiFi. Booking engines. Websites. Email. PMS systems. Payment terminals. Restaurant and bar systems. CCTV. Access control. Staff devices. Cloud platforms. Vendor portals.
When one system fails, the impact is immediate. Guests complain. Bookings are lost. Staff lose time. Management loses visibility. Data protection risk increases.
Intellix gives hotels one trusted technology partner to manage, secure and improve the full IT environment.
We offer hotels a free, surface-level review of their public-facing IT, cybersecurity and data protection posture. This review does not involve system access, guest data access, password testing or disruption. It gives management a plain-English view of areas worth validating with existing providers.
This is not designed to replace existing providers. It helps hotel management understand where risk may sit between web, booking, IT, PMS, payment and infrastructure vendors.
Hotels need responsive IT support that understands hospitality operations. Intellix provides ongoing IT maintenance contracts for hotels that need reliable support, fast response and clear accountability.
We help hotel teams spend less time chasing different vendors and more time running the property.
Guest WiFi is no longer optional. It is part of the guest experience. Poor WiFi affects reviews, conferences, weddings, corporate stays and repeat business.
Intellix designs and improves hotel WiFi networks for better coverage, speed, security and guest experience.
Your website is often the first system a guest touches. It should look professional, load quickly, work on mobile, connect properly with booking platforms and stay secure.
Intellix builds and maintains hotel websites that support direct bookings and protect brand reputation.
We do not just build the site and disappear. We maintain it, secure it and keep it aligned with hotel operations.
Hotels often rely on separate systems for website, booking engine, vouchers, payments, PMS, gift cards, restaurant bookings and marketing campaigns. When these systems are not connected properly, staff lose time and guests face friction.
Intellix helps hotels connect the right systems cleanly.
We work alongside your existing booking, web and PMS providers where needed.
Hotels handle sensitive information every day. Guest details. Payment-related data. Staff records. Supplier information. Event enquiries. Wedding bookings. CCTV systems. WiFi usage. Email communication.
Intellix helps hotels reduce avoidable cybersecurity and data protection risk.
The aim is not to create fear. The aim is to give management clear visibility and practical control.
Hospitality is regional. A boutique hotel in Cashel doesn't have the same network estate as a 4-star in Galway or a heritage manor outside Killarney — but they share the same pain points around guest WiFi, PMS uptime and PCI scope. Below: how hotel IT engagements typically look in each part of Ireland we cover.
Heritage 4-star hotels with stone-walled function rooms and a 'WiFi drops at the back of the restaurant' Tripadvisor reputation. Typical Intellix engagement: pfSense + Ubiquiti / Aruba redesign, separate guest / staff / PMS / payment VLANs, captive portal with email capture, monthly reporting.
Mid-size boutique and conference hotels serving Munster GAA and equestrian crowds. Typical work: payment terminal segmentation, M365 hardening for the reservations team, DMARC enforcement so phishing emails impersonating the GM stop landing in finance.
Luxury resort hotels — 100+ rooms, spa, restaurant, weddings, golf, conference. Multi-building WiFi survey, multi-WAN failover (fibre + 4G/5G backup), Conditional Access on M365, a senior engineer on-call for wedding weekends.
City-centre hotels with high turnover front-desk and aggressive direct-booking competition with OTAs. Typical: website + booking-engine security review, fraud-prone payment-link workflows tightened, Microsoft 365 anti-impersonation rules added to protect the revenue manager's inbox.
Corporate-leaning city hotels and a sizeable wedding-and-events trade. Typical: guest WiFi resurvey of conference floors, PMS-to-channel-manager integration audit, full M365 + DMARC review, written GDPR Article 32 summary for the hotel's insurer.
City hotels and country-house properties around West Cork. Typical: VLAN segmentation that survives Saturday-night room-bookings spikes, pfSense IDS/IPS in front of the booking engine, ransomware backup readiness aligned to cyber-insurance underwriter checklists.
Midlands hotels serving Dublin–Galway corporate routes. Typical: full-estate IT review including weddings-and-events sub-systems (voucher platforms, photo booths, AV networks), then a managed-IT contract so the GM stops being the unpaid IT manager.
Equestrian-aligned country hotels and a steady local-leisure crowd. Typical: shared estate review with adjacent stables / yards, Microsoft 365 hardening, MFA roll-out covering reception and finance, modest pricing fit for owner-operator independents.
City-centre business hotels with a corporate-travel client list that asks supplier-security questions every quarter. Typical: NIS2 mapping, vendor-access audit (housekeeping software, channel managers, voucher platforms), a written security policy pack the procurement team can hand to enterprise clients.
We understand that hotel IT is not just office IT. It affects guests, reception, reservations, events, food and beverage, housekeeping, finance and management.
We focus on what keeps the hotel running. Stable networks, secure systems, reliable support and clear communication.
We can work with your existing web, booking, PMS, payment and marketing providers.
Cybersecurity and data protection are built into our IT support model, not treated as an afterthought.
We support business-critical systems for hospitality, food production and specialist businesses where downtime has real consequences.
A free, non-intrusive review of public-facing cyber, data protection and IT exposure.
Best for hotels that want an initial management-level view.
Ongoing IT support, infrastructure maintenance, Microsoft 365, firewall, WiFi and device support.
Best for hotels that want a reliable IT partner.
Guest WiFi and staff network improvement with secure separation and better coverage.
Best for hotels with complaints, weak signal areas or outdated access points.
Website development, maintenance, hosting, booking platform integration and security.
Best for hotels that want better direct bookings and fewer technical issues.
Email security, Microsoft 365 hardening, backup readiness, vendor access review and incident response planning.
Best for hotels that want stronger security and better management visibility.
We can review your hotel's public-facing technology posture without accessing any private systems or disrupting operations.
You will receive a short management-level summary of areas worth validating or improving.
