What hotels actually need from their IT provider

The boring stuff is everything

Guests don't review your firewall. They review the WiFi in the bedroom. Reception staff don't thank you for MFA; they thank you when the card machine reconnects before the next check-in.

Hotel IT is one of the most ruthlessly practical corners of the industry — nothing matters that isn't visible to a guest, a receptionist or the general manager on a Sunday evening. If your IT partner is still selling you a digital transformation roadmap, they're selling the wrong product.

What we actually spend our time on

• Guest WiFi — coverage, segregation, captive portal, bandwidth control. The single biggest driver of review sentiment we've measured.
• PMS uptime & printer fleet — when the PMS goes down at 3 p.m. on a Saturday, nothing else matters.
• Microsoft 365 security — phishing-resistant MFA, spoof protection, mailbox auditing.
• Booking-engine ↔ website plumbing — the gap between what the revenue manager sees and what the reservations team can act on.

What we refuse to do

• Scare-tactic cyber pitches. Hotels aren't targets for Mr Robot; they're targets for business-email-compromise.
• Lock-in. If we're the right partner, we earn it monthly — not with a 36-month contract.

If any of this lines up with a conversation you've been avoiding with your current provider, there's a free, non-intrusive hotel IT review at the bottom of the hotel services page.